********** activities by Edgars customer care The Glen

I opened up an Edgars account early 01 June 2017 , I made a purchase and my monthly instalment was R159. On the 20th June 2017 I went to Edgars the Glen and I made a payment at the customer care department of R300. I then received a call from edagrs on the 3 July 2017 a consultant very rude if I can add Thabisile Mtshali, told me that there was no payment done. I then told him that can not be possible as I even payed more than my monthly installement. I payed with my card so i then emailed him my bank statements reflecting the amount deducted as per his request, I sent the email to ********** and till today I have had no response. I then went to Edgars cresta mall customer service and enquired about payment they told me that they can not help me and I have to go to Edgars the Glen. First of all I am not near the Glen and I am highly pregnant. I can not be expected to travel to far in my state to check on a payment that I have made to Edgars and because you can not pick up anything i must spend more money after I have given my bank statements in? anyways. Seeing as I could not travel that far I called Edgars to follow up on the proof of payment I had sent. I then called Edgars collections department to check on the process. I spoke to Busisiwe Nqgolwana and I sent the bank statements again on the 8 July 2017, I got an email back from Busisiwe apologising for the delay and that she has received the bank statement, and that everything has been to to be corrected. That was the last time I heard from Busisiwe. On the 16 July 2017 I get an email saying that I am in arrears and my ITC will be affected and I need to make immediate payment. I thought that I was assisted but clearly I was wrong. I have emailed the following people after that, from advisor to managers what more can I ********** ********** ********** ********** ********** and I have had NO RESPONSE FROM ANYONE. I have been making payment for the other months but because Edgars cannot pick up my first payment its put me in arrears, its messing up mi ITC despite my attempts of wasting my money calling the call centre to get everything sorted, going to cresta and not getting help. Now I have received an sms treating further action to the lawyers. I am taking this matter to the Ombudsman and I will be compensated, You guys are not charging me more intrest. I payed you... but YOU CANT FIND THE MONEY I PAYED EVEN WITH PROOF OF PAYMENT????. THAT IS *****, YOU CHARGING ME MORE INTREST, THAT IS THEFT. I HAVE NO OPTION BUT TO TAKE FURTHER ACTION MYSELF!! I'M SICK OF THIS!!!