mA
mohamed A

1 reviews | Active since Oct 2016

08 Apr 2019, 11:33

********** ACTIVITIES BY EDGARS

I have been contacting edgars and it third party from last year September 2018 till this year April 2019 in regards with a query that i have being charged with a activation for mobile data content according to edgars that i activated this link in January 2018 . To my knowledge we did not have this number in january of 2018 as this number has being ****** together with the phone in december 2017. Now edgars is charging me for this subscription without my knowledge and when i queried it last year i was given various reference numbers for them to cancel. Furthmore we were told that once we receive the reference number we must give it to edgars so that they can reverse the charges and credit my account but till date nothing has being done. Ive been to the store many a times to query but my account is still the same. Nothing has been done. I to pay for the subscription for mobile content as i did not subscribe for it. Prevously i have been paying edgars for many third party activities which were not consented by me. They have not even reimbursed me previously as well. I see that edgars are practising acts of *****ulence because people are unware of the thing that they are being billed for. My account is now in areas and interest is being charged to me . My name is now in the credit bureau for a mistake made by edgars and its third parties. Please assist me hello peter and get this matter resolved for me. They are phoning me and giving me all kinds of stories. I do not wish to speak to any one from edgars as they are of no use to me. My account number is ********** ********** 877015. My query reference number is ********** 3443/GO

0
Replies (2)
Edgars
Edgars's reply08 Apr 2019, 13:33
Official
Hi Mohamed

Thank you for making contact with us regarding the mobile content that was billed on your account .
We apologise for the inconvenience caused to you with the billing .

Please note that we will follow up with our third parties and feedback will be provided to you.
***/GO

Kind regards

The Edgar's Customer Experience Team
*** 

Best regards,

mA
mohamed A's update08 Apr 2019, 14:48
Reviewer Update
This response from edgars to look into the account and attain information with from the third party is totally unacceptable as they have told me this before as well and they say that i have activated the link in January 2018 which is totally unacceptable and they are lying the phone number in question is not my number as I have not signed up any link for this service mobile data content. Prevoiusly the third parties involved were giving me several reference numbers and saying that i must supply edgars with the reference number because that subscription is cancelled and that edgars needs to credit my account. When i query at edgars my account is still the same and nothing is done no credit is being passed for the past six months. Im now demanding that edgars past me my credit that is due to me immediately and also clear out all the interest thats being charged to my account because I am not paying this account dues to this problem not being resolved. Furthermore now my name is in the credit bureau for not paying which also needs to be sorted out by edgars. We the customers of edgars should not be made fools and adhere to whatever edgars say. This matter must be taken further by hello peter and a thorough investigation should be carried out as well. I am not the only person who has this problem there are many like me who got caught with the same thing and have received the exact same response from edgars as i did.