PM
Phakamile M
1 reviews | Active since May 2017
08 May 2017, 15:05
********** activations
<p>Was approached by a lady called Prudence who claimed to be checking if am I not paying things that I am not aware of, from December 2016 Edgar started billing me 150 for polices as well as club. I then escalated with the guys at Jabulani mall who has a nerve to tell me to go to Maponya he didn't even bother to call them, I haven't paid the account as am waiting for this issue to be resolved. I was so surprised to see the same problem that I have on morning live that most Edgar customers are being billed for such for people who just want to earn commission by *****ing from other people I need them to sort it out urgently. I asked Prudence 3 times that am not going to pay and she said no her number is ********** 560 I want her to call me and explain why she **** to me.</p>
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Replies (2)
Edgars's replyOfficial
09 May 2017, 10:50We have escalated the complaint to the Edgars Maponya mall management to address as our valued customer is not happy that you were enrolled on Financial services without your consent. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply09 May 2017, 10:50
Official
We have escalated the complaint to the Edgars Maponya mall management to address as our valued customer is not happy that you were enrolled on Financial services without your consent. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
09 May 2017, 10:51We have escalated the complaint to the Edgars Maponya mall management to address as our valued customer is not happy that you were enrolled on Financial services without your consent. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply09 May 2017, 10:51
Official
We have escalated the complaint to the Edgars Maponya mall management to address as our valued customer is not happy that you were enrolled on Financial services without your consent. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,