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Khanyisile P

1 reviews | Active since Mar 2011

25 Mar 2019, 20:02

********** accounts not investigated!

Hello Peter

Late last November someone opened up a ********** account using my ID number, of which Edgars alerted me by sending me an sms..

They then advised me to go to the store to fill in a dispute form, of which I did and also submitted all documents and affidavit from SAPS to Edgards Cresta. They said they will investigate and call me. Until today no one called me.

Since beggining of March , I have been getting calls from MBD attorneys demanding a paymet from me. When I tell them that fradulent account have been opened in my name , they tell me that Edgars didnt find it fradulent and there I must pay. Edgards didnt even call me to relay their findings and secondly where in the NCA doesnt it mentioned forced paymets and harrasment without proper investigations done?

This person went to 3 diffrent credit providers to open accounts , the othe two managed to resolvd the dispute ASAP. But Edgards is dragging their feet on such a matter. I have a cleab credit record , with no accounts at all and then I must just allow such proceedings to spoil my credit record?

Someone is not doing their jobs properly or working with these frausters. I need answers?

If you coukd alert me of a fradulent account , why cant you alert me of investigations findings? What was I not called and notified of the handing over to attoneys? When was this investigated ? What were the findings? What gave you the right to hand over my name to attorney without even notifying me?

I need answers ASAP!!!!???

0
Replies (3)
Edgars
Edgars's reply26 Mar 2019, 10:17
Official
 Thank you for bringing this matter to our attention. Please be advice we have escalated your complaint to our ***** department for urgent intervention and feedback will be provided to you. 

We would like to apologize for any inconveniences caused. 

Reference number: ***/GO 

Kind Regards, 

The Customer Experience Team 

KP
Khanyisile P's update26 Mar 2019, 12:00
Reviewer Update
Thank you for your response. Please note that MBD just called me again. They want me to send them a dispute form and an affidavit. I handed over all those documents to Cresta branch, I cannot run around to police stations again and re-do same thing over and over again. Please prioritize this , i'm getting harassed everyday by MBD demanding me to pay.
KP
Khanyisile P's update01 Apr 2019, 15:38
Reviewer Update
A lady by the name of Lebogang Busang/ Motaung from the Edcon Customer Services sent me an email and requested that I send her the same dispute documents that I sent to Cresta for investigation because "it seems they cannot find them". I told her that the original documents were sent to Cresta and I don't have other documents. So I went to Edgards Cresta today to enquire about my dispute documents that were apparently "lost". I found the customer services manager Fikephi. She called the ***** investigation department and spoke to Ntando Molokodi. Ntando confirmed that the documents were received and the ********** case was still being investigated. How do I get handed over to MDB attorneys when a case is still under investigation? Edgars is not following their due procedures and they are ruining my name as MBD attorneys doesnt skip a day without sending me an sms or even calling me. I told MBD attorneys that Edgars is still investigation the case and they told me that Edgars found that the case is not ***** hence why they handed me over. MBD attorneys requested that I send them the same dispute documents that I sent to Edgards which I dont have in my possession. Can this case be escalated please , I cannot take the harassment that I get daily from MBD!!!!