VS
Velile S
1 reviews | Active since Dec 2018
27 Nov 2019, 12:16
********** Account still opened after 2 years
There was an account opened **********ly in my name in 2017. Your ***** department contacted me soon after the account was opened to alert me and initiate the process to close the account. I was assured that the ********** account was closed. I just did a credit check and the account is showing as open. Can you please close the account and provide me with confirmation that the account is finally closed.
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Replies (2)
Edgars's replyOfficial
27 Nov 2019, 16:23Good afternoon Velile Sali,
We hereby acknowledge your complaint logged.
We have tried to contact you on the 27th November 2019 at 4:00 pm however we were unsuccessful.
As advised by our regional credit office, they have requested for a screenshot / copy of the bureau site that still has the account listed under your name. Kindly forward the report to *** with a short description of your query and ID number as the subject of the email.
The reference number for your query is: ***/GO
Kind Regards
Customer Experience Team
***
We hereby acknowledge your complaint logged.
We have tried to contact you on the 27th November 2019 at 4:00 pm however we were unsuccessful.
As advised by our regional credit office, they have requested for a screenshot / copy of the bureau site that still has the account listed under your name. Kindly forward the report to *** with a short description of your query and ID number as the subject of the email.
The reference number for your query is: ***/GO
Kind Regards
Customer Experience Team
***
Edgars's reply27 Nov 2019, 16:23
Official
Good afternoon Velile Sali,
We hereby acknowledge your complaint logged.
We have tried to contact you on the 27th November 2019 at 4:00 pm however we were unsuccessful.
As advised by our regional credit office, they have requested for a screenshot / copy of the bureau site that still has the account listed under your name. Kindly forward the report to *** with a short description of your query and ID number as the subject of the email.
The reference number for your query is: ***/GO
Kind Regards
Customer Experience Team
***
We hereby acknowledge your complaint logged.
We have tried to contact you on the 27th November 2019 at 4:00 pm however we were unsuccessful.
As advised by our regional credit office, they have requested for a screenshot / copy of the bureau site that still has the account listed under your name. Kindly forward the report to *** with a short description of your query and ID number as the subject of the email.
The reference number for your query is: ***/GO
Kind Regards
Customer Experience Team
***
VS
Velile S's updateReviewer Update
28 Nov 2019, 09:52Hi,
Parts of your response are redacted so i can't view the email address or fax number i'm supposed to send the proof to and i cannot view the complete reference number of the query.
Furthermore, the name of the person who responded to my query is also redacted - so i cannot see anything.
Please email the above information - in order for me to provide you with the information that you require.
Regards
Parts of your response are redacted so i can't view the email address or fax number i'm supposed to send the proof to and i cannot view the complete reference number of the query.
Furthermore, the name of the person who responded to my query is also redacted - so i cannot see anything.
Please email the above information - in order for me to provide you with the information that you require.
Regards
VS
Velile S's update28 Nov 2019, 09:52
Reviewer Update
Hi,
Parts of your response are redacted so i can't view the email address or fax number i'm supposed to send the proof to and i cannot view the complete reference number of the query.
Furthermore, the name of the person who responded to my query is also redacted - so i cannot see anything.
Please email the above information - in order for me to provide you with the information that you require.
Regards
Parts of your response are redacted so i can't view the email address or fax number i'm supposed to send the proof to and i cannot view the complete reference number of the query.
Furthermore, the name of the person who responded to my query is also redacted - so i cannot see anything.
Please email the above information - in order for me to provide you with the information that you require.
Regards