********** ACCOUNT OPENED IN MY NAME, BAD SERVICE!

I was called on the 27th of March to let me know that I was being handed over for outstanding fees, it surfaced that a ********** account was opened with my ****** ID.<br> The following Monday, I went to Edgars in Greenacers with an affidavit and filled in a dispute form. <br> Feeling violated I asked if I could get details about how the account was opened in my name , they advised me that the account was opened in Walmer Park . The next day I went to Walmer Park, I explained why I was there and a employee explained that the documents will be sent with the dispute form, I insisted that my concern wasn't only the resolution of the account but also how it happened in the first place, and that I would still like to see it, she refused. I don't understand why I am not allowed to see documents that were used in my name.<br> I received 2 missed calls from Edgars on the morning of April 8th but when I called back I got an automated service which require details I don't have. Why can't you call me back later, since most people are working at 9 am?<br> Today I was called by a debt collector about being handed over.<br> When will Edgars take responsibility for their mistake, let alone show remorse?