1 reviews | Active since Oct 2017
********** Account opened in My Name
Hello Peter
Somewhere Early August Someone opened up a ********** account using my ID number, of which Edgadrs alerted me of this ***** just before the culprit managed to buy from the store using my Identity.
They then advised me to go to the store to fill in a dispute form, of which I did before the end of August.
Today is the 20th of October and i found out that the account is still live and no one at Edgars has removed it from their System. I called their ***** Department in Order to find Out why is it taking so long for them to resolve this issue and they could not give me a direct Answer. I then proceeded to ask how long does it take to resolve such matters and they still could not give me an Answer.
Somehow i do feel that they are extending this matter on purpose and someone somewhere is not doing their Job
Kindly be advised that the ********** account query has been reported to the ***** and disputes team and they will be in contact with you on the matter after actioning. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly be advised that the ********** account query has been reported to the ***** and disputes team and they will be in contact with you on the matter after actioning. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
