GM
George M

1 reviews | Active since Oct 2017

20 Oct 2017, 09:17

********** Account opened in My Name

Hello Peter

Somewhere Early August Someone opened up a ********** account using my ID number, of which Edgadrs alerted me of this ***** just before the culprit managed to buy from the store using my Identity.

They then advised me to go to the store to fill in a dispute form, of which I did before the end of August.

Today is the 20th of October and i found out that the account is still live and no one at Edgars has removed it from their System. I called their ***** Department in Order to find Out why is it taking so long for them to resolve this issue and they could not give me a direct Answer. I then proceeded to ask how long does it take to resolve such matters and they still could not give me an Answer.

Somehow i do feel that they are extending this matter on purpose and someone somewhere is not doing their Job

0
Replies (1)
Edgars
Edgars's reply20 Oct 2017, 10:38
Official

Kindly be advised that the ********** account query has been reported to the ***** and disputes team and they will be in contact with you on the matter after actioning. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.