********** ACCOUNT OPENED IN MY NAME

I received an SMS stating that my account was being handed over for outstanding fees of +R8000.00. I do not own nor have I ever tried to open/apply for an Edgars account in my life.<br> <br> I went to Edgars in Cresta (22 July 2015) to find out that a ********** account was opened in my name and that the ******** went on a shopping spree in the East Rand under my name.<br> <br> How does Edgars/Edcon allow for accounts to be opened without doing all the necessary checks? I was told that this account opened online! How?<br> <br> I returned to Edgards Cresta same day with an affidavit, certified copy of my ID and filled in a dispute form. I also spoke to the Credit manager who's response to the above question was that they do not know where and how this account was opened and that I must have lost my ID for this to have happened... How?<br> <br> The only answer I received was that the ***** department will investigate...<br> <br> Today I received a call from the debt collector asking for the dispute form and the supporting documents which I hope Edgars Cresta still has, can they not talk to each other seeing that they are appoint by Edcon???<br> <br> How long will this take to clear my name???