********** account opened, Edgars complacent.

An Edgars account was opened by a Miss D Gwatidzo in 2010. For some reason my ID number was linked to the account. I'm not sure if it's due to a glitch in the Edgars accounts software, or due to *****. Recently I started receiving notifications from VVM - the debt collection agency for Edgars. These notifications contained my ID and cellular numbers and they were trying to collect the outstanding amounts from me.<br> <br> I contacted the SAPS as well as Edgars and opened a dispute based on the fact that my ID number is linked to someone else's account, and Edgars is trying to collect monies from me. Edgars has not responded at all, I have to go to the store regularly to make inquiries about the status of the dispute. I have recently checked my credit score and it has been suffering due to their complacency, and when I went to check the dispute status yesterday the notes on their system simply stated that I am not the owner of the account, yet whenever I hand my ID to the sales reps they can bring up all the account details using my ID number.<br> <br> This issue needs to be resolved as my credit score is suffering due to this error on their system. They need to fix this ASAP.