PJ
Pamela J

1 reviews | Active since Aug 2012

22 Jun 2016, 15:33

********** ACCOUNT OPENED BY EDGARS

<p>After finding out there were ********** accounts opened in my name I have been trying without success to close the account Edgars deemed fit to open in my name using a very obviously **** bank statement and salary slips. They clearly did no checks before authorising an account.</p> <p>Closing this account is proving impossibly yet all the other stores whom she opened accounts with have either closed or in the process of closing.. I cannot so much as get a return call or email response from Edgars/Edcon. </p> <p> </p> <p>I have been treated worse than a ********, threatened that if I do not pay the account I will be blacklisted even though the perpetrator was arrested in Truworths on Sa****ay 18th June. I have offered to send copies of letters from Standard bank stating the bank statements used to open the account are ********** but thus far Edgars have neither accepted the information or assisted me in anyway whatsoever. </p> <p> </p> <p>Identity theft is a very traumatic experience at best and having to endure the humilation of being treated like a ******** is just unacceptable by anyones standards. I say SHAME ON EDGARS for their lack of humanity and SERVICE.</p> <p> </p> <p>A little extract from one of the other stores that accounts were erronously opened...</p> <p>I wish I could help you with Edgars but unfortunately I don’t have a contact there, the one I had she no longer works for the Edcon group.</p> <p>It’s a simple investigation as all the facts are there and confirming that it’s a ***** account it shouldn’t actually take more than a day or Two to finalize.</p> <p> </p> <p>IT IS NOW 6 DAYS WITH NOT A WORD FROM EDGARS even though I have been into their stores numerous times to try and sort out as they were the only store requiring I come in in person and dispute the account.</p>

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Replies (5)
Edgars
Edgars's reply23 Jun 2016, 14:30
Official

Thank you for bringing this matter to our attention. We are so sorry to hear this has happened to you. We have escalated your query to our ***** department to fully investigate on this matter.

Upon investigation feedback will be provided. Your reference number is ********** 606/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,

Edgars
Edgars's reply23 Jun 2016, 14:31
Official

Thank you for bringing this matter to our attention. We are so sorry to hear this has happened to you. We have escalated your query to our ***** department to fully investigate on this matter.

Upon investigation feedback will be provided. Your reference number is ********** 606/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,

Edgars
Edgars's reply23 Jun 2016, 14:31
Official

Thank you for bringing this matter to our attention. We are so sorry to hear this has happened to you. We have escalated your query to our ***** department to fully investigate on this matter.

Upon investigation feedback will be provided. Your reference number is ********** 606/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,

Edgars
Edgars's reply23 Jun 2016, 14:32
Official

Thank you for bringing this matter to our attention. We are so sorry to hear this has happened to you. We have escalated your query to our ***** department to fully investigate on this matter.

Upon investigation feedback will be provided. Your reference number is ********** 606/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,

Edgars
Edgars's reply23 Jun 2016, 14:33
Official

Thank you for bringing this matter to our attention. We are so sorry to hear this has happened to you. We have escalated your query to our ***** department to fully investigate on this matter.

Upon investigation feedback will be provided. Your reference number is ********** 606/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,