********** account management and disgusting customer service
<p>I just have to express my utter disgust with the way Edgars have handled my business lately. Its one thing to have a bogus subscription you never gave permission for suddenly appear on your account, but its another thing entirely when 3 weeks later you are still being charged penalties on outstanding fees because of said bogus subscription even after you've been told the situation will be rectified. Oh and by the way, this is ***** in case anyone is wondering, I will be taking the situation to the small claims court if I do not get resolution that is satisfactory to my standards soon.</p>
Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the penalty fees that you are not happy with. Alternatively kindly be advised that the matter regarding the account enquiry may be reported to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the penalty fees that you are not happy with. Alternatively kindly be advised that the matter regarding the account enquiry may be reported to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
I have already tried to do this numerous times, I have called your customer service and accounts department only to be transferred from one machine/person to another or be kept on hold for 40 minutes at a time. This is exactly why I want to close my account and be done with this company... This completely sterile response to a genuine complaint from a customer is unacceptable. How can you call yourselves a financial services provider if you cannot even do that correctly?
I have already tried to do this numerous times, I have called your customer service and accounts department only to be transferred from one machine/person to another or be kept on hold for 40 minutes at a time. This is exactly why I want to close my account and be done with this company... This completely sterile response to a genuine complaint from a customer is unacceptable. How can you call yourselves a financial services provider if you cannot even do that correctly?