********** Account Activities at Edgars

<p>I had the same issue with Edgars. I asked for the 6 month interest free account and was given a 12 month "ridiculous interest" option. I queried it, and they said I could downgrade it in about 2 months (which I was later told is utter hogwash when I tried to do it). So in the end they told me that I had to cancel it in order to get out of it. But that is not the only issue. I specifically refused their financial services for funeral insurances. After that they kept calling to try and persuade me but I refused every time. Come my statement it had insurance charged as well. I queried it and was told by the in store team that there was no such thing on their system so it was a mistake on the accounts side. The accounts services (which I had to call myself with my own airtime) told me that it would be reversed. But come the next month it was the same thing and I called again and was reassured that it was going to be rectified. Then the statements stopped coming and I would only get an mms informing of the amount of money to pay for that month, after a couple of months I decided to ask for the statement because I could tell that the amount owing was not reducing the way it should. Only to find out that the funeral insurance items were still there. I was furious and after all my inquiries in store I was told that I need to contact the accounts services through the customer services which I had to call again. Honestly I do not see how such blunders can be made by such a huge company if not deliberately. To my utter amazement, they even sent me a dicey electronic document which has an e-signature derived from their little pads, which was appended to a contract for funeral services, something I had never seen in mylife! I did not mince my words in the email that I sent them telling them that this was tantamount to ***** because after having agreed that I had not authorised them to cover those services, they then come months later with a funny thing which has an e-signature which they claim I signed. I don't trust them with my signature now. I even sent them a recon that shows how much money I should be owing on my statement, to which I just got an apology and no promise to rectify or address the issue. NOTHING!!! Up till today I have no clue how they are still in business.At my earliest convenience I am closing that account never to be opened again!!!! And I have told my friends to tell their friends about this kind of horror.</p>