BZ
Bonginkosi Z

1 reviews | Active since Dec 2017

13 Dec 2017, 10:45

********** account

During the month of October 2017 i filed a ***** appeal stating that My identity was used falsely to open an account with Edgars in 2015/03/13 and which owes R5140.00 and never been paid, I submitted the relevant docs to an Edgars store in Quagga Centre Pretoria West and filled in a affidavit of what occured with my ID book and how I found out that i someone opened and account in my name using my ID number

The following month (20November 2017) i received a call from one of thier accounts department rep saying that the account has been wiped off and they will update the details with Transunion within 10 working days which till today 2017/12/13 My credit record has not been updated.

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Replies (1)
Edgars
Edgars's reply13 Dec 2017, 16:48
Official

Thank you for bringing this matter to our attention. Please accept our sincere apologies for the frustrations caused .We will follow up with our ***** and dispute team as they have commenced the investigations on the 20/11/2017 and feedback will be provided once completed .***/GO

Kind regards

The Edcon Customer Experience Team

Best regards,