MM
Mbongeni M
1 reviews | Active since Oct 2017
20 Oct 2017, 11:35
********** account
I was applying for home loans in September the 18th and upon the credit checks I was told that there is an Edgars account that was opened on the 30th June 2017, with the credit limit of R9500 and since then no payment was done on the account. I called Edgars with this matter and they advised me to send affidavit with a certified ID copy which I did on the 18th September, I went to the store to check after two weeks and after one of the staff spoke with someone from ***** they promised to call me with feedback last week Tuesday, 10th October but they didn't I then went to the branch again on Friday unfortunately no one was answering the phone from ***** I then requested their number hoping they will answer my call I tried 3 days without and success , yesterday I went back again and they told me they are still investigating after a month.
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Replies (6)
Edgars's replyOfficial
20 Oct 2017, 13:02Please forward us the name of the store that you visited, so that we may be able to contact them on your behalf and they may contact you with an update on the status of the dispute logged for a ********** account. We will like to liaise with the correct store management on the matter reported by our valued customer.
Please find the below reference number for your post
***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply20 Oct 2017, 13:02
Official
Please forward us the name of the store that you visited, so that we may be able to contact them on your behalf and they may contact you with an update on the status of the dispute logged for a ********** account. We will like to liaise with the correct store management on the matter reported by our valued customer.
Please find the below reference number for your post
***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
20 Oct 2017, 13:05You may reach the us on ***to provide the store name.
Best regards,
Edgars's reply20 Oct 2017, 13:05
Official
You may reach the us on ***to provide the store name.
Best regards,
MM
Mbongeni M's updateReviewer Update
20 Oct 2017, 13:05I visited Chris Hani crossing Edgars store in Vosloorus.
MM
Mbongeni M's update20 Oct 2017, 13:05
Reviewer Update
I visited Chris Hani crossing Edgars store in Vosloorus.
Edgars's replyOfficial
20 Oct 2017, 13:06Please forward us the name of the store that you visited, so that we may be able to contact them on your behalf and they may contact you with an update on the status of the dispute logged for a ********** account. We will like to liaise with the correct store management on the matter reported by our valued customer.
Please find the below reference number for your post
***/GO
You may reach the us on ***to provide the store name.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply20 Oct 2017, 13:06
Official
Please forward us the name of the store that you visited, so that we may be able to contact them on your behalf and they may contact you with an update on the status of the dispute logged for a ********** account. We will like to liaise with the correct store management on the matter reported by our valued customer.
Please find the below reference number for your post
***/GO
You may reach the us on ***to provide the store name.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
20 Oct 2017, 13:19The query has been sent to the store as promised feedback will be provided to you. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number ***/GO.
Best regards,
Edgars's reply20 Oct 2017, 13:19
Official
The query has been sent to the store as promised feedback will be provided to you. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number ***/GO.
Best regards,
Edgars's replyOfficial
20 Oct 2017, 13:20The query has been sent to the store as promised feedback will be provided to you. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number ***/GO.
Best regards,
Edgars's reply20 Oct 2017, 13:20
Official
The query has been sent to the store as promised feedback will be provided to you. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number ***/GO.
Best regards,