1 reviews | Active since Jun 2017

20 Jun 2017, 12:57

********** account

<p>I was out the country in May and 2 accounts was opened with my ID in Durban(live in Cape Town).Account in my name was opened in Durban Edgars(gateway mall) store (never had a account with edgars).Since day 1 dealing with the ***** department of edgars was a painful experience.Its over a month now and i am still trying to clear my credit record from this account. Transunion informed me Edgars has not rep**** to them and Edgars say they did.The second account opened in my name has been finalized , let alone edgars refuse to give me information about the documents that have been used to open the account.You send mails to Cynthia Adams from Edgards ***** department , no replys or she is always on meetings or out the office</p> <p>Now i am being inconveince because edgars cant do proper check.I am in the process of applying for a new job and is worried if they do a credit check,but that doesnt bother edgars.All they say is , i understand your frustration.Now i have it wait a 20day period if edgars dont repsond , the account will be cleared but transunion , and i might miss out on a job offer..</p> <p>My opinion Edgars is not serious about fruad prevention and when does happen , its your problem to sort out!Let alone Edgars would not even give me a reference number or acknowledgement about the documents i handed in for this dispute</p> <p>Very Annoyed </p>

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Replies (1)
Edgars
Edgars's reply21 Jun 2017, 15:41
Official

Thank you for taking our call.

We are pleased to hear your query has been finalised as per notification received from Transunion.

Please find below reference number for this query:

***/GO

Kind Regards

Edcon Customer Experience Team

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