1 reviews | Active since Feb 2017
********** account
<p>In December I was made aware by Edgars ***** Department of a ********** account that had been opened in my name and almost the entire credit amount granted had been spent within days of the account being approved by Edgars. Since then I have followed all instructions given to me and have tried following up on numerous occasions and have had no feedback. The amount is showing on my credit record as owing and is badly affecting my credit rating. I was quite shocked that credit could have been granted when incorrect details that were easily verifiable had been given in the first place but initially impressed that the ***** department had contacted me about it. Now I am concerned that I can't get this issue resolved.</p>
Kindly be advised that the matter regarding the ********** account enquiry has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly be advised that the matter regarding the ********** account enquiry has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly be advised that the matter regarding the ********** account enquiry has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly be advised that the matter regarding the ********** account enquiry has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly be advised that the matter regarding the ********** account enquiry has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly be advised that the matter regarding the ********** account enquiry has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Since posting the original review I have received phonecalls from Edgars to let me know that this has been escalated, however this morning I have had a call from the debt collectors to collect on the amount. They have escalated it on their side but I have now contacted the credit ombudsman who is emailing me a form to complete to lodge a complaint with them. If this is not resolved shortly then I am going to lodge a complaint with them.
Since posting the original review I have received phonecalls from Edgars to let me know that this has been escalated, however this morning I have had a call from the debt collectors to collect on the amount. They have escalated it on their side but I have now contacted the credit ombudsman who is emailing me a form to complete to lodge a complaint with them. If this is not resolved shortly then I am going to lodge a complaint with them.