1 reviews | Active since Aug 2016

03 Dec 2016, 16:32

**********

<p>I'm putting this post on behalf of my wife. She has been making payments on her edgers account for many months and her closing balance hasn't reduced as well as she hasn't received any statements. We called edcon the manager as wel as the customer service agent could not take down proper information as a simple email address or its just lack of s****s to both manager and agent or just employing people with no s**** what so ever. Edcon being such a huge company cannot provide there staff with decent head sets Rajesh the manger at the branch was very helpful we called edcon again and ask them to freez the account so we can pay it off and close it as we been having many issues with it as currently we are only paying the interest which Is making it hard to close off the account.</p> <p>All we wish to do on the account is freez it so we can pay it off and close it completely as calling edcom is off no use hopefully someone with a of mind and who uses logic will give me a call so we can resolve the issue.</p> <p>Cause when you owe edgars money they will call you for no more but when you have a problem its takes days to be sorted out so someone with brains please assist me so we can leave edgars and not have any stress any more</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>To all edgars account holders view your statement and when you'll make a payments check the slip to save your self from being ********** like we did</p> <p> </p> <p> </p> <p> </p> <p>If a representative choses to call me fell free to call me between 11 :40 - 12 20 to a dress this issue </p>

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Replies (1)
Edgars
Edgars's reply14 Dec 2016, 16:26
Official

Thank you for making contact with us regarding your wife's account .

We require the account number for further assistance .

Reference Number:***/GO

Kind regards

Edgars Customer Experience Team

Best regards,