*****ELENT ACTIVITY - Account asked to be closed b

Good Evening Edgars<br> <br> My mother does not work is almost 60yrs old and cannot not afford to pay her account anymore and I decided to give her R2000 to close the account before the account goes into arrears.<br> <br> On 3rd October she went to Edgars , Parow with the money to pay the amount due in full and ask for the account to be closed. She paid the amount due and the store attendant was asked to direct her to the right process to follow to close the account which she was told was being followed and subsequently she was told by the store that the account had been closed.<br> <br> I receive her statements via email as she does not have the ability to have this sent to her. <br> <br> Today I see a statement from Edgars saying that she owe's R191. <br> <br> Unbelievable to say the least. Surely this is ********** activity by your staff.<br> <br> She cannot afford an account and the honourable thing was done by her. COME ON EDGARDS - HELP THE OLD PEOPLE!<br> <br> CLOSE THE ACCOUNT AND REVERSE THE DEBIT ON THIS ACCOUNT.<br> <br> CALLED EDGARS (***/11/2015) today and they told me only she can close the account by calling them - COME ON , A 15MIN CALL - HOW CAN SHE AFFORD THAT????<br> <br>