mA
mohamed A
1 reviews | Active since Oct 2016
12 Apr 2019, 11:12
*****elency practiced by edgars when signing up a new account.
I have sent edgars a mail to say that they must past my credit on my account but they are refusing they say that the third party says that i activated a link which i did not do furthermore they say that when i get a reference number from them i must give it to edgars and that they must reverse the charges. Nothing has being done till now . Edgars cannot provide the proof and show us were we consented for mobile cellphone data. Furthermore the people in the stores are not even sure what it is. I want edgars to pass my credit but they are refusing. I did cc hello peter the last email that i sent to edgars. Please assist me in getting my credit as this matter is going on for over six months now.
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Edgars's replyOfficial
12 Apr 2019, 16:28Dear Mohamed
In response to your enquiry with EDCON, please furnish us with any supporting documents or proof that the phone was lost or ****** during the time subscription was activated.
Alternative you also can furnish proof of when you did a Sim swap and started using the number again?
Our records show that in October 2017 reversals to the value of R1,200,00 were done on your account for financial services that you disputed. Kindly advise if we can forward you the September statement that reflect the above.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
In response to your enquiry with EDCON, please furnish us with any supporting documents or proof that the phone was lost or ****** during the time subscription was activated.
Alternative you also can furnish proof of when you did a Sim swap and started using the number again?
Our records show that in October 2017 reversals to the value of R1,200,00 were done on your account for financial services that you disputed. Kindly advise if we can forward you the September statement that reflect the above.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Edgars's reply12 Apr 2019, 16:28
Official
Dear Mohamed
In response to your enquiry with EDCON, please furnish us with any supporting documents or proof that the phone was lost or ****** during the time subscription was activated.
Alternative you also can furnish proof of when you did a Sim swap and started using the number again?
Our records show that in October 2017 reversals to the value of R1,200,00 were done on your account for financial services that you disputed. Kindly advise if we can forward you the September statement that reflect the above.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
In response to your enquiry with EDCON, please furnish us with any supporting documents or proof that the phone was lost or ****** during the time subscription was activated.
Alternative you also can furnish proof of when you did a Sim swap and started using the number again?
Our records show that in October 2017 reversals to the value of R1,200,00 were done on your account for financial services that you disputed. Kindly advise if we can forward you the September statement that reflect the above.
***/GO
Kind regards
The Edgar's Customer Experience Team
***