***** purchases-investigation delay
********** purchases was made on my account, i had my card blocked on the 18th Dec 2019 and was told the investigation will take 10 working days. I have been calling the ***** call center every week and visiting the store for an update, no one can give me any feedback, surely this should have been finalized by now! The matter was "escalated" to a supervisor who supposed to get back to me a week ago....i am still waiting.
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Edgars's replyOfficial
20 Jan 2020, 11:49Hi Ferdous
Thank you once again for the message.
Kindly note that the dispute has been finalised and our ***** department have tried contacting you on the above number to no success.
We can assure you that the next statement will be updated with the correct balance.
Apologies once again for the frustrations caused .
Reference remains :***/GO
Kind regards
Edgar's Customer Experience Team
***
Thank you once again for the message.
Kindly note that the dispute has been finalised and our ***** department have tried contacting you on the above number to no success.
We can assure you that the next statement will be updated with the correct balance.
Apologies once again for the frustrations caused .
Reference remains :***/GO
Kind regards
Edgar's Customer Experience Team
***
Best regards,
Edgars's reply20 Jan 2020, 11:49
Official
Hi Ferdous
Thank you once again for the message.
Kindly note that the dispute has been finalised and our ***** department have tried contacting you on the above number to no success.
We can assure you that the next statement will be updated with the correct balance.
Apologies once again for the frustrations caused .
Reference remains :***/GO
Kind regards
Edgar's Customer Experience Team
***
Thank you once again for the message.
Kindly note that the dispute has been finalised and our ***** department have tried contacting you on the above number to no success.
We can assure you that the next statement will be updated with the correct balance.
Apologies once again for the frustrations caused .
Reference remains :***/GO
Kind regards
Edgar's Customer Experience Team
***
Best regards,