***** ON NEW EDGARS ACCOUNT - (Frustrated; Sick & Tired)

I app**** to open an Edgars account on Sat 02 Sep ’17 at Edgars Clearwater Mall with Lebo (NCR). 1 hour later I received an SMS to say that my account has been approved and I can collect my account card at any Edgars. On Sun 03 Sep ’17, I went to Edgars Northgate to collect my Edgars account card, to be told in order to activate my account I need to make a purchase. So off I go shopping, and make a purchase to the value of R 1079.80. Then on Tues 12 Sep ’17 I went to Jet Northgate to purchase clothing etc and at the counter the cashier told me my limit has been reached and I cannot buy anything until my account has been paid. So I asked the lady what my credit limit is and she said R 9000.00. Shocked and confused, I asked why, as I’ve only ever made one purchase since the account was opened. She told me there were purchases done at Promenade Mall, Edgars (R 3799.90 & R 207.95) and Promonade Mall Jet (R 552.91 & R 3799.90) on 06 Sep ’17. I then went to Edgars Northgate on Wed 13 Sep ’17 to sort out the ********** transactions on my account with my sworn affidavit from the Douglasdale Police Station. Mpho helped me again, I filled in forms etc and she said she would send it off to the Edgars ***** Department. I asked her for the number so I can follow up, because I know it will be put in file 13 and never looked at again. So she gave me the number ********** , which I tried calling on 15 Sep ’17 (I mean surely by then the forms have been sent to the ***** department) but was put on hold for 45 minutes until I put the call down. I then called back and was given the Edgars ***** line number ***. So I took a deep breath and dialed the number, Lerato answered, I requested that she gives me feedback on the ********** transactions on my Edgars account to be told there isn’t anything she can do as she hasn’t received the forms etc that I completed with Mpho on 13 Sep ’17. So I told her to call Edgars Northgate and to ask Mpho why the forms haven’t been sent. 20 minutes later she come back saying that she spoke to Mpho’s manager and it will be sent to the ***** department today 13 Sep ’17, thank goodness I’m not holding my breath, I would be dead. What’s also very disturbing is I received my statement on 14 Sep ’17 to see that the my Edgars card was replaced on 06 Sep ’17 @ R 50.00 & “Part-month cell phone Insure 2 ********** @ R 74.00 by this ********** person. I also requested camera footage and the signed receipt of the above mentioned ********** purchases. They said they cannot help me its with head office. This is an invasion of my privacy and I’m at risk of having a bad name due to *********** Edgars & Jet staff not doing the proper checks when customers make purchases. I’ve been inconvenienced until this has been sorted out and its not even my doing, im not in the wrong. I suppose the person that did this will get away with it. I refuse to pay the amount that has been billed to me. I’m happy to pay R 1079.80 and close my account immediately with Edgars as your service is shocking and sad. My frustration is that these people that are meant to help and assist in these situations just don’t care. It’s as if it’s not their problem so why should they put any effort in helping me, I mean I’m just another complaining customer. At the end of the day your staff are *********** and not trained properly, as they are not checking account holders and giving away credit. Unless this was an inside job. Why are “phone call recorded”, but nothing ever comes out of it.