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Mariette B

1 reviews | Active since Mar 2014

22 Oct 2018, 21:08

***** on my Edgars account not credited fully!!!!

In May there was ***** committed on my Edgars account. The week before it happened I bought some online stuff from Boardmans....coincidence?? I dont think so. The ***** took place at 2 malls in Cape Town and I live in the Eastern Cape nowhere near Cape Town. I phoned them and they refered me to the *****s department. The next month the bulk of the ***** was credited. But there are still cellphone charges on my account I did not approve (i take it the ********* bought a cellphone). This still hasnt been resolved....I have send numerous mails, phoned them after they threated me and now they have handed me over after I mailed them a nice summary of what I actually owe them...its still about R200 that has to be credited. I have tried closing this account but I cant because of the outstanding amout so they still charge me monthly service fees aswell that I am not going to pay. Could we please settle this...because i cant see why they want to blacklist while I still havent gotten an answer on how the ***** happened....how do you buy R10 000 worth of stuff on my account....a cellphone nevertheless...how was it RICA'd?? So please edgars....i would like to now on what grounds do you threaten me when I have proof of all the emails i have send to everyone...doesnt this get recorded on my account history???? I am really tired fighting with you over R200 and I am really gonna be very unhappy if you blacklist me!!!!!! I want this account closed asap!!!!!

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Replies (2)
Edgars
Edgars's reply23 Oct 2018, 12:59
Official

Thank you for bringing this matter to our attention. Kindly note that we are following up with our third parties regarding the reversals for the cell phone insurance and feedback will be provided to you. Please accept our sincere apologies for the inconvenience and frustrations caused to you.

***/GO

Kind regards

The Edgar's Customer Experience Team

MB
Mariette B's update29 Oct 2018, 11:39
Reviewer Update
When will you give me feedback??? I want this sorted out ASAP please. I have been struggling since June this year. Today I phoned your collections Department to follow up on this (that wants to blacklist me) - they cant help me and referred me to Customer Care. I phoned the Customer Care - they are also not sure how to handle this. They say the dispute was closed out on 24 October, but I still owe you money - so how can it be closed out???? So she referred me to the disputes Department. Attempt No 3 - I phoned your Dispute Department. All I got from that number is "sorry we can not process your call at this moment......... So please don't apologise if you do not intend to solve the problem. It is not my fault that someone bought a cellphone on my account (which I still don't have confirmation on - no one wants to tell me what exactly was bought on my account) - Edgars must take full accountability for this. I would appreciate if you could please close this account - I am not going into a shop again to go and close it just so they can tell me I must pay the outstanding amount first (after I received a phone call that told me I must just pay R50 then the account is paid in full)