***** on my account/the service centre wont pick up my calls to assist

<p>Hi Hello Peter,</p> <p> </p> <p>I went to Edgars on 7 June 2017 to sort out issues on my account, I was told the Call Center Service Centre closes at 17:00 so I made arrangements to get off early from work and made my way. to Greenstone Mall - Edgars.</p> <p>I got to the store at 16:30 and immediately explained the situation, the lady behind the counter made the call to that service centre - I waited on the line for 30 minutes until the clock ticked 17:00pm - Not a single service agent picked up the call to assist me.</p> <p> </p> <p>My issue: Someone on the inside has authorized a subscription on my account which I have not permitted, there are purchases for Airtime to the value of R50 per month (There is a charge of R25 for this service) - The airtime being purchased is from Cell C - I use Vodacom and not Cell C.</p> <p> </p> <p>I don't recieve statments, by post or email even though I insisted I prefer email. Further more, due to losing my job last year 2016, I was unable to make payments on account so my account was frozen, yet "someone" was still able to make those purchases for Cell C airtime to this day. I have been paying ridiculous interest rates because of this and I want to be refunded, for all of the airtime, the service fee being charged for the airtime and all the interest that i have been paying through my monthly insallments.</p> <p> </p> <p>These airitme purchases started last year March 2016 - I was unaware of this until now.</p> <p> </p> <p>Edcon is quick to tell you that you need to make payment on the account yet they will not check for problems in-house where ***** is concerned. They wont even pick up a call from the Edgars store to help me so why say they trade until 17:00 pm?!</p> <p> </p> <p>Please assist Hello Peter - Edgars is a ***** !</p> <p> </p> <p>Regards</p> <p> </p> <p>Donavan Mannikam</p>