1 reviews | Active since Jun 2013
***** on my account
I found a ********** transaction on my latest statement. I called the call centre to sort it out. The transaction was done at Fourways Boardmans, I live in Pretoria, and have never done any shopping in Fourways.<br> The answer to me is that I have to go to the store in Fourways to fill out a form so that they can investigate. This is going to cost me more than the R184 that was wrongly billed to my account. Surely this can be done electronically!<br> I will not drive to Fourways, and I will not spend another dime to sort this out - Edgars, your turn to sort out something for one very valuable customer! I will not make any further payment to my account, and will not be held liable for any interest charged due to your negligence!<br>
Thank you for raising your apprehensions with us. Please be advised we have referred this query to our ***** and dispute department to address. Investigations will be conducted and upon findings, feedback will be given to you shortly. We assure you all concerns raised on this query will be addressed. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance. Kindly contact the ***** department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised we have referred this query to our ***** and dispute department to address. Investigations will be conducted and upon findings, feedback will be given to you shortly. We assure you all concerns raised on this query will be addressed. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance. Kindly contact the ***** department on ***
Kind regards.
Edcon customer experience team.
***