***** on my account

Hi<br> Somebody bought prepaid airtime on our account.<br> Queried with the local branch and was told it would be sorted out. Over the next 3 months we queried the problem with the branch a number of times everytime being told it would be corrected.<br> Edgars in the meantime forwarded our account to their lawyers to try and claim the money from us.<br> This has resulted in another year of numerous phone calls to and fro regards this with promises of it being sorted out. End result is we have paid the amount to prevent being blacklisted