1 reviews | Active since Mar 2017
***** on my account
<p>My final installment was made 19 December 2016. In January 2017 I received my monthly statement, expecting a zero balance. But to my surprise, purchases were made at Eastgate on 20 December 2016. R50 to replace "my card", R5499.99 at CNA, R3809.67 at Edgars, R34.96 service fees. Closing statement balance of R9 392.64. I live in Centurion, i have never been to Eastgate!! I went to Centurion mall where i was told to provide them with an affidavit. On the 16th of January 2017 i submitted the affidavit and id to them (again Centurion Edgars), the lady filled out some form explaining the incident. Every month i get a phone call as to when i am going to pay my account and why it is in arrears. Every month they tell me they will make a note of it... and that someone will call me. At the same time, they add interest to my account. i am so tired of this!! Not sure if they blacklisted me??? What do i do now???</p>
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As discussed telephonically please be advised your query is referred to our *****s and dispute department for investigation purposes. . Feedback confirming resolution will be communicated to you within the next 48 working hours.
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Customer Experience Team.
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Thank you for taking the time to send through an email.
As discussed telephonically please be advised your query is referred to our *****s and dispute department for investigation purposes. . Feedback confirming resolution will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
One week later, and still no feedbac****!!!!!!!!! Only calls from collection department. An official case at the police station will be opened this weekend. I had enough of this!!
One week later, and still no feedbac****!!!!!!!!! Only calls from collection department. An official case at the police station will be opened this weekend. I had enough of this!!