***** on my account

I have and issue with Edgars that i will like to take legal action against them.

I have an Edgars account and was paying very well with credit limit of R1500 and my installment was raging from 100 to 200 them after some months my installment was R 650 and so I was paying as a good customer but was surprised that maybe I was short paying them i then made a query regarding my installment.

I was told I have policies, cellphone, accidental, funeral policies with them which I don’t know i then told them I cannot keep on paying things I don’t know please cancel them immediately.

They told me I still need to pay them that month until they investigate and I refused because I knew I was innocent but my account was threatened with arrears and I don’t want a bad record I took my last cent and paid After the 7th with interest.

I was busy calling Edgars with my last airtime holding for 30 to 40 minutes for them to answer my call because I was very frustrated and all they said is we will escalate the matter we don’t know what is talking long and I should stop phoning.

On 23 July then I consultant name Thabisile phoned me to tell me they have investigated I did not open those policies I will be refunded on my Edgars account just like that.

After all my sufferings the only thing they told me I will be refunded that’s it.

I am not satisfied I want more from my suffering they have caused more damage to me.

This big companies believe they can commit ***** and just carry on as if it is not a big deal.