AG
Amanda G

1 reviews | Active since Feb 2014

24 Mar 2022, 09:03

***** on Edgars Account

My husband has been harassed for an outstanding account of R1489,14, when in actual fact Edgars owes him reimbur*****ts to the value of R3247 in a ********** transaction that has been put through on his account without his consent.

Since reporting the matter on 12 March 2021, this matter has been supposedly escalated by the edgars team ample times, however no joy is found.

My husband then proceeded to stop paying his account until they refunded the money **********ly put through on his account.

Edgars is now sending threatening emails and sms' to him, demanding payment, they have also added R557.44 on his account in penalties without bothering to assist with his ***** complaint.

Customer care advises that they can not assist with collections or *****.

0
Replies (3)
Edgars
Edgars's reply24 Mar 2022, 14:44
Official
 Dear Amanda,

Trust you well, 

RCS have attempted to get hold of you telephonically, however you not available.
Please provide a convenient time to contact the account holder to provide feedback.

Thank you and take care.
AG
Amanda G's update30 Aug 2022, 09:11
Reviewer Update
Another 5 months has passed and still no reply from anyone except threatning smsse and calls from MBD Collectors! And this after we have provided atleast 9 people from Edgars, RCS Group and MBD Collectors, asking for the details and sample signatures, etc. etc. etc.!

This is the worst service we ever experienced and that from a company like Edgars!! We have been cooperating all the time trying to sort out this head ache but still Edgars, RCS and MBD Collectors, are not coming to the party.

We are giving you 7 days to sort this out, otherwise we have no other option as to open a case of ***** against Edgars, RCS Group or whoever is responsible for this ***** on my husbands account.

Edgars
Edgars's reply01 Sept 2022, 12:50
Official
Dear Amanda,

Trust you well, 

RCS have attempted to get hold of you telephonically, however you not available.

An  email has been sent to Mr Greyling with feedback .

Thank you and take care.