GV
Gustav V
1 reviews | Active since Feb 2019
21 Feb 2019, 17:46
***** on Edgars account
During the month of December 2018 there were various ********** transactions made on my account in KwaZulu-Natal. I completed all relevant Edgars ***** documents at my Edgars store in Kimberley.
On the 21st of February, when I made an enquiry about the status of this dispute, I was told that no such dispute is mentioned on my account. Even though the customer services care line assured me that it is being investigated by the ***** dept.
This is appalling service, and now I am receiving threatening text messages from Edgars about debt collection. This is unacceptable treating customers in this manner.
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Edgars's replyOfficial
22 Feb 2019, 11:24Dear Gustav,
Please accept our sincere apologies for the lapse in service experienced.
Kindly note your complaint is referred to our *****s & dispute team to investigate if your documents were received and to advise of the process that will be followed in resolving your complaint.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the lapse in service experienced.
Kindly note your complaint is referred to our *****s & dispute team to investigate if your documents were received and to advise of the process that will be followed in resolving your complaint.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply22 Feb 2019, 11:24
Official
Dear Gustav,
Please accept our sincere apologies for the lapse in service experienced.
Kindly note your complaint is referred to our *****s & dispute team to investigate if your documents were received and to advise of the process that will be followed in resolving your complaint.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the lapse in service experienced.
Kindly note your complaint is referred to our *****s & dispute team to investigate if your documents were received and to advise of the process that will be followed in resolving your complaint.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,