BN
Bongekile N

1 reviews | Active since Jun 2013

14 Apr 2015, 13:35

***** on account after closing the account

Someone **********ly purchased on my account last year around June 2014. I submitted everything Egdars asked me to submit to prove that I did not make the purchases. Everything was sorted out and the debt was removed from my name and I closed the account thereafter. I recently received a letter stating that my account is in arrears and when I phoned them they confirmed there were purchases made on the account in December that i closed before the purchases in December. I don't have an account with Edgars because I don't want anything to do with Edgars. Busi from ***** department even suggested that i go back to Edgars store. I don't understand why I should waist my time and go to Edgars because they were careless to allow the purchases after the account is closed, worst of all there was ***** case on the account.

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Replies (1)
Edgars
Edgars's reply15 Apr 2015, 16:51
Official
Hello Bongekile21,

We would like to apologise for the overall experience.

Thank you for raising your apprehensions with us. Kindly note this matter was referred to the ***** department for investigations and upon finding, feedback will be given to you shortly. We apologise for the overall experience, but we assure you we have the best team who are handling this query.

Please find your reference number: ***/GO

Kind regards.
Edcon customer experience team,
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