KG
Khuthala G
1 reviews | Active since Mar 2015
18 Mar 2015, 11:28
***** of an airtime on my account
I have been calling Edgars customer service since the beginning of January and they have been taking me from pillar to post an OTA Department number is *** and the consultants were not so helpful Nancy, Sphesihle &
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Replies (1)
Edgars's replyOfficial
19 Mar 2015, 12:29Hello Khuthy,
We are deeply apologise that Cell C airtime subscription was enrolled without your consent that is certainly not the type of service that indicates our standards. Thus we have referred this matter to the RMCS manager to cancel and credit your account. We assure you concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We are deeply apologise that Cell C airtime subscription was enrolled without your consent that is certainly not the type of service that indicates our standards. Thus we have referred this matter to the RMCS manager to cancel and credit your account. We assure you concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply19 Mar 2015, 12:29
Official
Hello Khuthy,
We are deeply apologise that Cell C airtime subscription was enrolled without your consent that is certainly not the type of service that indicates our standards. Thus we have referred this matter to the RMCS manager to cancel and credit your account. We assure you concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We are deeply apologise that Cell C airtime subscription was enrolled without your consent that is certainly not the type of service that indicates our standards. Thus we have referred this matter to the RMCS manager to cancel and credit your account. We assure you concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***