NG
Nizhar G
1 reviews | Active since Jul 2019
05 Jul 2019, 15:19
*****: Mobile Content Fee
Hi ,
After many attempts, I could finally speak to someone.
It’s a good thing I decided to check my invoice, I then discovered Mobile Content Fee.
I have never called or requested instore to sign up for this.
Many articles online, about similar Edgars clients falling prey to these charges.
After speaking to the consultant, he said the service, started on the 02nd September 2015. I advised him of this ******* charge and said this needs to be investigated before I receive a refund.
I spoke to Sbusiso Magwaza on the 17th or 18th July 2019. To date no response, from Edgars.
Regards, Nizhar
Helpful (0)
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Replies (2)
Edgars's replyOfficial
05 Jul 2019, 17:01Dear Nizhar
Thank you for bringing this matter to our attention once again.
The feedback from our service provider is that the acceptance was done by you via mobile marketing on 22/8/2015 11:43am on cellphone number ***.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for bringing this matter to our attention once again.
The feedback from our service provider is that the acceptance was done by you via mobile marketing on 22/8/2015 11:43am on cellphone number ***.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply05 Jul 2019, 17:01
Official
Dear Nizhar
Thank you for bringing this matter to our attention once again.
The feedback from our service provider is that the acceptance was done by you via mobile marketing on 22/8/2015 11:43am on cellphone number ***.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for bringing this matter to our attention once again.
The feedback from our service provider is that the acceptance was done by you via mobile marketing on 22/8/2015 11:43am on cellphone number ***.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
NG
Nizhar G's updateReviewer Update
17 Jul 2019, 14:34Hi Edgars,
As I have said to Sbusiso Magwaza, kindly send me the call recording or if it was done instore the document I sighned.
To date I am still waiting for this information.
Should I not receive this be COB 19/07/2019, I will be making a compliant via the ombudsman.
Regards,
Nizhar
As I have said to Sbusiso Magwaza, kindly send me the call recording or if it was done instore the document I sighned.
To date I am still waiting for this information.
Should I not receive this be COB 19/07/2019, I will be making a compliant via the ombudsman.
Regards,
Nizhar
NG
Nizhar G's update17 Jul 2019, 14:34
Reviewer Update
Hi Edgars,
As I have said to Sbusiso Magwaza, kindly send me the call recording or if it was done instore the document I sighned.
To date I am still waiting for this information.
Should I not receive this be COB 19/07/2019, I will be making a compliant via the ombudsman.
Regards,
Nizhar
As I have said to Sbusiso Magwaza, kindly send me the call recording or if it was done instore the document I sighned.
To date I am still waiting for this information.
Should I not receive this be COB 19/07/2019, I will be making a compliant via the ombudsman.
Regards,
Nizhar