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Desiree V

1 reviews | Active since May 2018

21 May 2018, 15:04

*****: Mobile content and Airtime Contract

I only saw today that I'm getting charged a service fee 3 times a month (ever since October 2016), each of +-R23, once for making a payment, once for using the card, and once if there is an outstanding balance from the previous month, so I'm paying at least R69 every month in service fees, and that is if I only use it once a month. My service fees from Oct 16 to May 18 amounts to R1343.16. So they are charging you interest on outstanding balances and 3 types of service fees every month as well.

There is also ********** activities on my account a "Mobile content" fee that I've been charged for since Oct 17, this to date amounts to R174.93. The next *****ulant activity - which a call centre lady explained is normally approved telephonically is a "Airtime contract plan" - which I never got the benefit of, and never took out or approved telephonically, this amounts to R478.20 since Nov 17. I'm really disgusted in Edgars, they are so eager to cancel the contracts and refund you the money, which makes you think that they know there is so much ***** going on, instead of investigating they will just cancel and reimburse you, and proceed to allow ***** on other peoples accounts, until they notice it, and then there will be others. The total amounts to R1996.29 of which R653.13 is *****ulant.

If this forum is used to help people make informed decisions about a supplier - I can assure you, you are better off not having an account with Edgars - because you are very likely to become a victim of *****.

IMCS Reference ********** 2006

0
Replies (4)
Edgars
Edgars's reply22 May 2018, 12:41
Official

Thank you for bringing this matter to our attention .We apologise for the frustrations and inconvenience caused to you with the mobile content billing .

We have escalated your query to RMCS for a cancellation and reversal of the fees and feedback will be provided to you. This will reflect on next months statements.

***/GO

Kind regards

The Edgar's Customer Experience Team

Best regards,

DV
Desiree V's update13 Jun 2018, 10:52
Reviewer Update
My problem has still not been sorted, in fact there is new charges for airtime again on my account this month. An adjustment of R124.56 was made, but then reversed on the same day. There was another adjustment of R149.94, so this is the only adjustment on the total that was R653.13, in other words the amount left to adjust is now R503.19 plus the new amount for airtime of 25.38 = total ***** on my account R528.57. I cannot say I am amazed, I am just still furious, and want this all adjusted AND CANCELLED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I DON'T HAVE A FREAKING CELLPHONE ACCOUNT WITH EDGARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DV
Desiree V's update13 Jun 2018, 10:52
Reviewer Update
My problem has still not been sorted, in fact there is new charges for airtime again on my account this month. An adjustment of R124.56 was made, but then reversed on the same day. There was another adjustment of R149.94, so this is the only adjustment on the total that was R653.13, in other words the amount left to adjust is now R503.19 plus the new amount for airtime of 25.38 = total ***** on my account R528.57. I cannot say I am amazed, I am just still furious, and want this all adjusted AND CANCELLED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I DON'T HAVE A FREAKING CELLPHONE ACCOUNT WITH EDGARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DV
Desiree V's update22 Jun 2018, 10:07
Reviewer Update
No one from Edgars has responded to my second querye as yet All remains the same I wish there was somewhere else that you can open a ***** and theft case against a place like Edgars, because this is nothing else than theft!