***** issue

My name is Josephine Zwane. Edgars has been taking my money for a funeral policy that i did not agree to. No one has called me about a policy but as soon as i thought i had settled my account i was told months later that i owe them. I went and check and thats when i was told that i had a funeral policy with them. Intold i had never Agree to a policy and the promised to reverse all my money. Since February to date my money is still not reversed. I was told to submit my documents which are Id copy, a letter and A bank statements which i did. Three months later i still had not received my money. I went to the branch to check and i was told that my documents were lost, that I should submit onother. I did submit and again and three months later i went, i was told my Id copy was not Clear and an Employee at shop told me to take clothes instead as i would not be paid, she said most people end up taking clothes instead. I informed her that i do not want any clothes but money. I called the call Centre but still i did not get any help instead i was treated like dirt. Im confused and Frustrated. I thought what they did was ***** as I did not agree to them taking money or to any policy. I dont know what to do anymore.