***** - Insurance/Account

I feel there has been a breach that has impacted my credit score. On the 17th of October I recieved an email from Edcon Collections advising that I had an outstanding amount of R145.00 for an account I had closed close to a year ago. This came as a shock as I no longer wanted the accoung when I paid it off and closed it, when I called them, I was advised that the account had been reactivated and the outstanding amount was for an Insurance Plan, this came as a bigger shock as the main reason I close dthe account was because when I tried to claim for the ****** phone that I had with them, they advised that the Insurance Plan was cancelled due to a missed payment. I appreciate that I was at failed to make a payment, however my frustrations is around the fact that ALL of these reactivations were done without my consent. I'm also not impressed with the way this has been handled thus far, failed promises, misinformation and a dropped call by customer services.