1 reviews | Active since Feb 2010
<p>It is now about 3 months since I first reported the ***** on my account.<br />A cashier had kept telling my wife that the transaction had failed and she must sign again - each time signing us up for some useless policy. The policies are listed on my wifes name, but with my date of birth, making them null and void and is indication of our lack of intent to sign up for these policies.<br /><br />""Common Law implies that a document must have the name or mark of the person signing, the person signing must have app**** it themselves, and the person signing must have intended to sign the document."<br /><br />This is not the case. I have been into the store at walmer park 3 times, twice speaking to managers and once I got put on the phone. I have had promises made of action with in 48 hours. It never happens and I do not hear from them again.<br /><br />Please can you reverse the values involved plus interest and charges incurred. And let me know when you done.<br /><br />The method of signing a digital document in which you do not see what you signing for is dangerous and as seen open to abuse.<br />The level of customer service I have received in "dealing" with this comaplaint has been appalling to say the least.</p>
Thank you for making contact with us regarding the financial services enrolled on your account .
Please be advised that the financial services have been cancelled on the account and the reversals are now reflecting .This will update on your next statement .Kindly note that there is an overdue instalment after the reversals which must be paid .Should you require clarity do not hesitate to contact our accounts department on ***
Kind regards
The Edgars Customer Experience Team
Best regards,
Thank you for making contact with us regarding the financial services enrolled on your account .
Please be advised that the financial services have been cancelled on the account and the reversals are now reflecting .This will update on your next statement .Kindly note that there is an overdue instalment after the reversals which must be paid .Should you require clarity do not hesitate to contact our accounts department on ***
Kind regards
The Edgars Customer Experience Team
Best regards,
Thank you for taking action, if the figures are correct on your IVR system, you have seriously under estimated the extend to which I was billed for services I had not signed up for.
Thank you for taking action, if the figures are correct on your IVR system, you have seriously under estimated the extend to which I was billed for services I had not signed up for.
To top it all, I now get a love note via email threatening me for the amount outstanding prior to any deducations.
To top it all, I now get a love note via email threatening me for the amount outstanding prior to any deducations.
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