***** FRUAD FRUAD: Frustrated and scared

On the 3rd of February 2021 I made a payment of R690 into my Edgars account with the meaning of completely settling my account. I had a surplus of R5.68 in my account. Hence I did not expect to make any more payments toward my account until I use it to buy something in store again. Hence, I did not check my account or statements. On 10 May I received a mail letting me know that I have missed a few instalment and that I now owe R301.21 on my account. I was shocked as I did not use my Edgars account at all and I am very diligent on paying my instalment. This amount kept increasing and after investigation I discovered that I was being charged monthly fees for two plans, a Family Provider plan and a Personal Funeral plan, that I never consented to, asked for or signed for with my knowledge. Ontop of the fees for these two ********** plans they were charging me account admin fees and interest of these plans. I contacted the Edgars on May 10th to query my account and to ask them to stop these plans and to subtract the money from my account as I will not pay for something that I did not consent to. The first reply I received was on May 22 asking for my ID number so they can "look into it". I rep**** on May 24 with the info. Finally on May 28 they did send me an email mentioning that the plans were cancelled. No mention was made that the money they charged me with **********ly was subtracted from my account. On inspection some money was removed however I still owe over R200. I have been trying to get this sorted out and trying to close my account because I do not want to support a company that supports *****. I have phoned every number available to me and have been told multiple times that they will add a dispute on my account, or that they have sent a email to the complaints section to help me with this. However nothing is happening. I have been told to go into an Edgars to the support staff there to try and sort this out. This made me super angry, because in times of Covid running ramant I know have to put my health on the line to go and sort out an issue that was not my fault in the first place. I have been receiving a call almost every second day of someone from their collection department wanting to know when I will be paying my account. I have tried to stay calm and told them the same thing every time, that I will not be paying that money because it was *****ilently added to my account. I am told the same old story that they will add a dispute to my account. I am now being charged collection fees and also for collection letter fees on my account, but nothing is being done. I know that it is not a lot of money but I am not going to pay for anything that I did not consent to! This is *****!! If anybody knows of anything I can do please let me know because I am running out of options. I am scared that this will get me blacklisted and affect my credit score which is really sad because I opened my edgars account with the whole idea of trying to build a good credit score!