GP
Gert P
1 reviews | Active since Jun 2016
11 Nov 2019, 11:23
***** from Edgars and Jet
******* handover of Pre-paid number to contract By Vodacom. This complaint is very straightforward and according to online comments has been ongoing for years. In short - my number now belongs to a company called RMCS because Vodacom gave them my number. RMSC handles cellular packages for Edgars and Jet - I don't have an account for either! Now when trying to do a Sim Swap because my phone was ****** cant even get hold of the company called RCMS neither Edgars or Jet is willing to assist in this regard I need a Sim Swap done and in my opinion Edgars, Jet & Vodacom all happily support this ****
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
11 Nov 2019, 13:06Dear Gert
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience caused to you regarding the sim swap.
Kindly note that we will follow up with our third parties and feedback will be provided within 5 business days.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience caused to you regarding the sim swap.
Kindly note that we will follow up with our third parties and feedback will be provided within 5 business days.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply11 Nov 2019, 13:06
Official
Dear Gert
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience caused to you regarding the sim swap.
Kindly note that we will follow up with our third parties and feedback will be provided within 5 business days.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience caused to you regarding the sim swap.
Kindly note that we will follow up with our third parties and feedback will be provided within 5 business days.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's replyOfficial
11 Nov 2019, 13:09Good afternoon Mr Pelser
We hereby acknowledge the complaint logged.
Please accept our apologies for the inconvenience ad frustrations cased.
Kindly be informed that the matter has been taken up with the management team at RMCS for urgent assistance and feedback will be provided to you within the next 24 hours.
The reference number for the query is: ***/GO
Kind RegardsCustomer Experience Team***
We hereby acknowledge the complaint logged.
Please accept our apologies for the inconvenience ad frustrations cased.
Kindly be informed that the matter has been taken up with the management team at RMCS for urgent assistance and feedback will be provided to you within the next 24 hours.
The reference number for the query is: ***/GO
Kind RegardsCustomer Experience Team***
Best regards,
Edgars's reply11 Nov 2019, 13:09
Official
Good afternoon Mr Pelser
We hereby acknowledge the complaint logged.
Please accept our apologies for the inconvenience ad frustrations cased.
Kindly be informed that the matter has been taken up with the management team at RMCS for urgent assistance and feedback will be provided to you within the next 24 hours.
The reference number for the query is: ***/GO
Kind RegardsCustomer Experience Team***
We hereby acknowledge the complaint logged.
Please accept our apologies for the inconvenience ad frustrations cased.
Kindly be informed that the matter has been taken up with the management team at RMCS for urgent assistance and feedback will be provided to you within the next 24 hours.
The reference number for the query is: ***/GO
Kind RegardsCustomer Experience Team***
Best regards,