***** Dispute Unresolved

Recently, my card was 'lost' and replaced to an unknown person. This person bought luxury items at Jet across the aisle at East Rand Mall.

It amazes me that I had to go through a lot of paperwork and driving up and down to get a new card, which I still do not have. This person was able to get a new card without going through the paperwork. This person bought at Jet about an hour after I was at the store!

Egdars East Rand Mall told me that NO MONIES would be deducted from my account until the dispute is sorted out.

SURPRISINGLY, my account was deducted and when I phoned Edgars, they told me that they never received my ***** dispute documents and my account will continue to be debited until the investigation is over and then they will credit me.

When I called the Dispute number (a few times) to follow up, the phone just rings. 30 MINUTES OF THE PHONE RINGING!

I am paying over R500 a month for SOMEBODY ELSE'S purchases! I also do not want a credit as I will NEVER buy from Edgars again! You have betrayed my trust in you as a credit service provider!

HOW CAN YOU RUN A BUSINESS LIKE THIS?