***** department service atrocious

I'm extremely disappointed with the service of edgars and there ***** department. On Saturday I had the worst experience ever with edgars and there customer service department. I tried buying jewelry at edgars Tygervalley and was told I need to get the edgars black card. Went to the customer service counter. Then a long story short my card got blocked. I was told that I have to give a copy of my ID and 3 signatures which was done and tried contacting the ***** department. I was waiting for more than 30min for the ***** department to answer the call. When I got home I tried again and was waiting for more than 40minutes for no one to answer. I tried calling again this morning, explained my story and said the a copy of my ID and 3 signatures was sent through on Saturday and was put through to the ***** department again and waited for over 40min for no one to answer the call... I'm extremely disappointed. I would just like to unblock my card and the service is pathetic. Especially if no one wants to answer there phone.