CC
Calvin C

1 reviews | Active since May 2019

29 May 2019, 10:59

***** department at edgars stores failed me

Last month in the middle of April I tried to apply for Telekom cellphone contract then it was declined due to owingredients edgers account which to my surprise I've never opened the Edgard account then I was referred to transunion to confirm then indeed it found that the account is already handed over to MBD Inc and edgers never called me nor MBD Inc then I went to edgers store to verify indeed I'm owing the account that I do not know .

It was found that the account was opened 2017 December 20th and the person used the whole buying power of R7000 then I was advised by the store administration management to dispute it and I submitted all necessary documents then they said I will receive a call from edgers

Yesterday 28th may 2019 I got a call from edgars saying they can't dispute the account due to that the ID and signature are the same so I need to pay R7967 for that account which I don't know

I told the lady that I was talking to that I once wenter to the bank to open account then I was told that myou ID is duplicate I need to go to home affairs to clear it

The lady on the started to be harsh on me and hanged the phone without concluding and hearing the side of my story because there were lots of ***** happened inside edgars stores but this people never learn or maybe they allow ***** for easy money . Please help me out I cant pay what I do not know

0
Replies (2)
Edgars
Edgars's reply29 May 2019, 12:26
Official
Dear Calvin

Thank you for bringing this matter to our attention.

Please note that our ***** and disputes team have been advised and will investigate further and provide you with final feedback .
We apologise for the frustrations caused .

***/GO

Kind regards

Edgars Customer Experience Team 
CC
Calvin C's update29 May 2019, 14:55
Reviewer Update
But how do you feel when customers always  complains about ***** happening in your stores ?? Or are you promoting ***** with your stuff ??