CM
Cindy M

1 reviews | Active since Nov 2015

06 Jul 2018, 10:49

*****, **************** and bad service from Edgars 2nd review

This is horrific customer service. And believe me I will close this account once this is sorted and will never recommend Edgars or Finrite to anyone!!!!

I posted a review 21ste of May about **************** and *****, Edgars and Finrite came back with so many promises. The were suppose to credit us by end of May R4025.00 on the account for money they took by being **********. Yet when I request an updated statement 05/07/2018 they have only Credited half of the amount. Edcon sent me an UPDATED statement with the old amount. How is that for doing accounts yet if you phone in the amount is lower than the stamen because I made a part payment as well. The funny thing is they are quick to raise the interest and take the money, but extremely slow in returning ****** money.

I’m tired of this inconsistent and unreliable service. Till today nobody from Edcon gave me call regarding my issue it was all Finrite that took part in the correspondence. They are charging me 20% interest on the account amount every month. The interest would have been a lot lesser if Edcon and Finrite did their job properly.

This needs to be resolve today or I will open a case of ***** against Edcon. This is not a threat it’s a promise!!!

0
Replies (2)
Edgars
Edgars's reply06 Jul 2018, 15:55
Official

Thank you for making contact with us. We apologise for the inconvenience caused to you.

In response to your email received, your statement has been requested and will be sent to you shortly.

Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details. ***

***/GO

Kind regards

The Edgar's Customer Experience Team

CM
Cindy M's update06 Jul 2018, 16:30
Reviewer Update
Please do not reply on Hello Peter pretending you will keep to your promises. It's 16:30 and yet no statment. Your lady responded via mail and said I had to wait till the 12 of July. Why don't you just say that instead of saying you'll send it shortly. Your shortly is a week from now. Please don't be more dishonest than what you've already been. Show the howl world how poor the service actually are.