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Cindy M

1 reviews | Active since Nov 2015

21 May 2018, 12:09

*****, **************** and bad service from Edgars

Good day

I have a huge complaint. We have 3 devises on our Edgars account that we took out on Edgars cellular some time. The first devise a Blackberry 9720 we claimed insurance in 2015 and going to hello peter resulted that they replace the devise with at Samsung tablet 3. They couldn’t fix the blackberry 9720 so the replaced it with the tablet. But yet I have been paying insurance on the blackberry 9720 since 2015 yet they have the device with them. How does this work? Them my second complaint is I gave in the other Blackberry 9360 @ Edgars in springs for an insurance claim in January 2016. The device is still with them apparently they need info (when it was damaged and what was the damage). Till today 21/05/2018 I have not received a single call from them tying to get the info yet I’m still paying monthly insurance on that device. What is happening with Edgars? First they make me pay from 2015 for a device sent in for an insurance claim and couldn’t repair and replaced with a tablet (which I’m also paying insurance on monthly). Then I still pay for a phone that is lying at Edgars for 2 years for an insurance claim, while I still pay insurance on it??????? I have cancelled both insurance today 21/05/2018 @ 11:25. But who is going to compensate us for 4 years? If this does not get resolve in this week i will take you to court.

Job number for the device at Edgars in springs is Job 451587!!!

What is happening with Edgars? This is broad **************** and actually *****!!!! Making people pay for two devices which is actually in Edgars possession going for almost 4 years. I can sue you for this.

I guess you get someone from head office give me a call or I will go to every social network.

Cindy

0
Replies (5)
Edgars
Edgars's reply22 May 2018, 11:14
Official

Thank you for bringing this matter to our attention .Please accept our sincere apologies for the delayed repair of your cellphone . In addition our accounts department are processing a reversal of R392 for the cellphone insurance billing until the next statement .Our Springs Mall management team have been notified of your complaint and they will fully investigate the shortfalls and provide you with feedback regarding the cellphone repairs .***/GO

Kind regards

The Edgar's Customer Experience Team

CM
Cindy M's update22 May 2018, 11:28
Reviewer Update
Good day Thank you for your response, just to be clear here why are we only being refunded on the amount R392. 00??? We have been paying insurance on this device since 2015 when it was already in your possession??
CM
Cindy M's update22 May 2018, 11:34
Reviewer Update
I want feedback before Friday 25/05/2018 on both phones. And the lady said something of we need to send the statments to you from 2015. I am not appointed as an accounts lady for edgars surely you can view all of the statments youself. Its not my job to send you statments, thats the job of edgars accounts to send me statments. I suggest you go to your accounts department and lookup the history and assure everything is paid back for both phones by week-end. If you can not fulfill the request i suggest you communicate with me immediately.
CM
Cindy M's update22 May 2018, 11:34
Reviewer Update
I want feedback before Friday 25/05/2018 on both phones. And the lady said something of we need to send the statments to you from 2015. I am not appointed as an accounts lady for edgars surely you can view all of the statments youself. Its not my job to send you statments, thats the job of edgars accounts to send me statments. I suggest you go to your accounts department and lookup the history and assure everything is paid back for both phones by week-end. If you can not fulfill the request i suggest you communicate with me immediately.
CM
Cindy M's update22 May 2018, 11:34
Reviewer Update
I want feedback before Friday 25/05/2018 on both phones. And the lady said something of we need to send the statments to you from 2015. I am not appointed as an accounts lady for edgars surely you can view all of the statments youself. Its not my job to send you statments, thats the job of edgars accounts to send me statments. I suggest you go to your accounts department and lookup the history and assure everything is paid back for both phones by week-end. If you can not fulfill the request i suggest you communicate with me immediately.