GS
Glen S
1 reviews | Active since Mar 2010
16 Nov 2015, 15:39
***** complaint
I phoned in on the 4th Nov to query the \Mobile content fee"that you have suddenly started charging me for. I know I did not subscribe to any service like this. I was told I would get a call back on the 7th Nov. Today on the 16th Nov I phone to query the process. Now Uzama tells me it takes 3-4 weeks to get a call recording. I ask why it takes so long and obviously she cannot answer"
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Edgars's replyOfficial
18 Nov 2015, 13:58Hello schafer,
We would like to apologise for the overall service experience. Please be advised the Mobile Content has been cancelled and the amount debited has been credited. We apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
We would like to apologise for the overall service experience. Please be advised the Mobile Content has been cancelled and the amount debited has been credited. We apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply18 Nov 2015, 13:58
Official
Hello schafer,
We would like to apologise for the overall service experience. Please be advised the Mobile Content has been cancelled and the amount debited has been credited. We apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
We would like to apologise for the overall service experience. Please be advised the Mobile Content has been cancelled and the amount debited has been credited. We apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
Best regards,