***** committed by Edgars Employee

On 8 Sept 2020 I did a balance enquiry at Edgars Brooklyn Mall. When I returned to work, I received a sms saying thank you for my purchase of R2506.00. An employee of the Brooklyn branch committed ***** on my account. I phoned Head office immediately, did an affidavit, sent an email with all the requested documentation and was told it will take 7 days to resolve. After 7 days I followed up and was told they lost my documents on the system, requested that I re-send it, which I did, they acknowledged receipt and said it takes 30 days. After 30 days I was again told that my documents were not attached to my previous email, which was a lie. I re-send it again, was told it will be escalated and I will be helped within 7 days. Phoned again after 7 days, when I insisted to be answered, I was just simply placed on hold for +25minutes by the idiot that had no interest in assisting me. What must I do to get a response!!!!