KP
Kannaga P

1 reviews | Active since Jun 2015

17 Jun 2015, 16:28

***** Committed by Edgars!!!

<br> On the 8 June 2015, I was surprised when I received an SMS regarding my EDCON account (Edgars) that payment was due as I had not made any purchases since the end of March 2015. I had settled this amount in April 2015 and therefore knew that I did not owe anything on my account. I contacted the EDCON head office and spoke to some-one in the Accounts Dept to find out that there was an outstanding amount of R130-00. I was told that it was for RMCS (some mobile service) which I was not aware of and had not entered into any agreement. I asked to speak to the manager. I was put through to Mr Lusizo Mxhonylua and he said that he will conduct an investigation into the matter, Reference no was *** and that some-one by the name of Siyabonga was going to investigate and call me. I have since not heard anything further. , When I tried to pay for a purchase at Edgars Gateway yesterday, I was told that I could not purchase until my account was paid. This was very embarrassing and upsetting as this situation was not of my doing. I also requested for proof of me giving permission for this transaction and this would constitute as ***** as I have not done so.<br>

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Replies (1)
Edgars
Edgars's reply19 Jun 2015, 09:38
Official
Hello Pillay13,

We would like to sincerely apologise for mobile content that was enrolled without your consent. Kindly note we have send a request for a reversal and cancellation to our third party company RMCS. We assure you measures will be taken to avoid the re-occurrence of this nature. Concrete feedback will be given to you shortly.

Your reference number is as follows: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
***

Best regards,