1 reviews | Active since Mar 2017

01 Mar 2017, 15:22

***** committed

<p>I called Edgar's to close my account in April 2016 and asked them to send me a paid up letter. They didn't and insisted my account was closed and now here I stand with an 8k debt. I cannot get through to them on any line and resolve this matter. The last statement I received was in April 2016 which confirmed that it was closed in April and balance was 0. </p>

0
Replies (3)
Edgars
Edgars's reply02 Mar 2017, 16:19
Official

Kindly forward us your Account number so that we may liaise with the accounts team on the matter reported by our valued customer with regards to a paid up letter. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance. Please find the below reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

's update02 Mar 2017, 16:41
Reviewer Update

my account number is ********** ********** 03976

I was have lodged a dispute at mall of Africa Edgar's store regarding another account which is the actual account I was called about from your collections team which was opened *****ently in my name. And that account number ********** ********** 7084.

I need to know as soon as possible what is going on in this regard.

's update02 Mar 2017, 16:41
Reviewer Update

my account number is ********** ********** 03976

I was have lodged a dispute at mall of Africa Edgar's store regarding another account which is the actual account I was called about from your collections team which was opened *****ently in my name. And that account number ********** ********** 7084.

I need to know as soon as possible what is going on in this regard.