RT
Roxane T
1 reviews | Active since Sept 2019
02 Jan 2020, 11:16
***** CELL C CONTRACT DEDUCTION
EDGARS!!!! HOW IS IT THAT YOU ADD A CELL C CONTRACT ONTO MY CONTACT WITHOUT MY CONSENT... WHERE ARE THE DOCUMENTS I SIGNED... DONT YOU CALL THE CUSTOMER WITH THE DETAILS YOU HAVE BEFORE ALLOWING ANOTHER NETWORK BILLING ON YOUR STATEMENT.. SO I HAVE BEEN BILLED FOR A CELLC CONTRACT THAT SOMEONE IS MAKING USE OF BESIDES ME...... FOR ALMOST A YEAR.. HOW IS IT THAT I HAVE NEVER RECEIVED A STATEMENT IN ALL THIS TIME...TO SHOW ME YOU HAVE LOADED A CELL C DEDUCTION ON MY ACCOUNT.
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
02 Jan 2020, 15:00Dear Roxane,
Thank you for bringing the above concerns to our attention.
As per our records it reflects that your account was refunded with R234.00 in October 2019 -the refund was processed from inception date.
The reversal is reflecting on your November 2019 statement.
Here is a reference number generated for this query:
***/GO
Kind Regards:
The Edgars Team
***
Thank you for bringing the above concerns to our attention.
As per our records it reflects that your account was refunded with R234.00 in October 2019 -the refund was processed from inception date.
The reversal is reflecting on your November 2019 statement.
Here is a reference number generated for this query:
***/GO
Kind Regards:
The Edgars Team
***
Best regards,
Edgars's reply02 Jan 2020, 15:00
Official
Dear Roxane,
Thank you for bringing the above concerns to our attention.
As per our records it reflects that your account was refunded with R234.00 in October 2019 -the refund was processed from inception date.
The reversal is reflecting on your November 2019 statement.
Here is a reference number generated for this query:
***/GO
Kind Regards:
The Edgars Team
***
Thank you for bringing the above concerns to our attention.
As per our records it reflects that your account was refunded with R234.00 in October 2019 -the refund was processed from inception date.
The reversal is reflecting on your November 2019 statement.
Here is a reference number generated for this query:
***/GO
Kind Regards:
The Edgars Team
***
Best regards,
RT
Roxane T's updateReviewer Update
02 Jan 2020, 15:31Can you please make contact with me and a breakdown of that refund would be appreciated as the contract started in December of 2018.
RT
Roxane T's update02 Jan 2020, 15:31
Reviewer Update
Can you please make contact with me and a breakdown of that refund would be appreciated as the contract started in December of 2018.