***** cases resulting in account in arrears

I had been advised to change my shopping card by an edgars staff member, assuming that she knew better than I did then I did as advised. Thereafter there was ********** purchases on my account made without my knowledge resulting in my account being in arrears, A case was logged and a portion of my balance was settled, but according to my knowledge this was however not resolved to my full satisfaction. <br> I went to enquire at the Richards bay branch and have been pushed from pillar to pillar, told to go to Empangeni branch.<br> Now my account currently sits in arrears and I feel this is unfair that I have to pay and have my name dragged down due to negligence. <br> Please assist and advice as to how I can resolve matter as soon as possible, or better yet close my account if this is the kind of service I will be receiving.