ML
Manuela L
1 reviews | Active since Oct 2017
17 Oct 2017, 13:51
***** BY EDGARS
I have tried on a number of occasions to get a reply on a query from the call center and a branch. This is for proof of a charge on my Edgars statement. I was told by the call centre to go to the branch. The branch could not produce a Proof of Purchase. Then I called the call centre again (over a week ago) and I am still waiting for a response from them........ Such poor service from the Call Centre - I think Edgars must really start taking their clients seriously and resolve issues with immediate effect. I will be closing my account due to this poor service outcome!!!
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
17 Oct 2017, 16:00Kindly be advised that the matter will have to be sent directly to the accounts team for actioning, as we are not sure which Financial services must be cancelled on the account.. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply17 Oct 2017, 16:00
Official
Kindly be advised that the matter will have to be sent directly to the accounts team for actioning, as we are not sure which Financial services must be cancelled on the account.. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
17 Oct 2017, 16:00Kindly be advised that the matter will have to be sent directly to the accounts team for actioning, as we are not sure which Financial services must be cancelled on the account.. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply17 Oct 2017, 16:00
Official
Kindly be advised that the matter will have to be sent directly to the accounts team for actioning, as we are not sure which Financial services must be cancelled on the account.. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
ML
Manuela L's updateReviewer Update
23 Oct 2017, 10:34I have still not heard from Edgars regarding my query. Today I spoke to a Sandile from the Customer Call Centre and he did not want to take my reference number that Edgars themselves has given me. He put me on hold for a while. I think Edgars must stop wasting peoples time and learn some customer s****s urgently. I have now spoken to the following people at the customer call center: Nomsa, Wendy and Sandile and so far none of them are equipped with the s****s to handle a query!! Pathetic. Query on account is STILL OUTSTANDING!!!!
ML
Manuela L's update23 Oct 2017, 10:34
Reviewer Update
I have still not heard from Edgars regarding my query. Today I spoke to a Sandile from the Customer Call Centre and he did not want to take my reference number that Edgars themselves has given me. He put me on hold for a while. I think Edgars must stop wasting peoples time and learn some customer s****s urgently. I have now spoken to the following people at the customer call center: Nomsa, Wendy and Sandile and so far none of them are equipped with the s****s to handle a query!! Pathetic. Query on account is STILL OUTSTANDING!!!!